American Mystique Return & Exchange Policy & Process
Veteran Owned & Operated
Note - American Mystique & The Flight Deck do not Sale or promote the Selling of Customer Emails and Customer Information. Neither does Big Commerce or any of our Suppliers.
Returns and Exchanges Policy for USA Customers Only
- Special Note for CHRISTMAS PURCHASES & DELIVERIES---All Purchases Dating from Midnight - Nov 15th to Midnight-Dec 21st - for Items intended or specifically held as Christmas Presents/Gifts for December 25th, are Granted Special Holiday Exchange for Size and/or Return Considerations Only until Midnight-December 31st. If you do need special help for a Christmas Item, just let us know and we will try to assist you.
- If you are not satisfied with your purchase, please notify American Mystique within 10 days from Date of Delivery for an exchange for size or a full return. You may notify us by email or phone. Please use your order number to identify.
- A Return Authorization Number from American Mystique must accompany all Returns or Exchanges, and must be written on either the Return Shipping Label or on the top of the Box with water proof marker.
- After receiving an Return Authorization Number from American Mystique, please follow the instructions.
- Returned items must be received within 14 days.
- All returns are inspected prior to processing any replacements, exchanges or refunds. Damaged Articles may not receive a Refund. Any and all Damaged Articles are also subject to a 25% Return Fee if retained by American Mystique. If not retained, the Damaged Article may be sent back to Customer at their expense. (Any and all Damaged Articles include alterations, ill-smelling articles, damage to fabric or threads, tears or cuts, burns, wear, pet or human hair, odors of cigarettes, cigars, perfumes, pets, etc.)
- Forced Returns sent back with no authorization from American Mystique for return are subject to a 25% Restocking Fee.
- All original tags must be still attached on the garment. Items damaged while opening shipping package (cuts, slices, scrapes, punctures, etc.) are non-returnable.
- Cost of Return shipping is the responsibility of the Customer.
- All Returns over $75.00 will be charged $10.00 for Restocking Expenses.
- Klarna Customers have the same Return and Exchange Policy. However, if you return an item for Refund, You will receive refund for only the payments you have made.
Arbitrary Returns (Returns with No Authorization Number will be shipped back to Customer at their expense. Shipping and handling charges are non-refundable. If an Arbitrary Return is deemed or becomes a "Forced Return" with no authorization from American Mystique, and that return must be accepted, that return is subject to a 25% Restocking Fee. American Mystique recommends UPS Ground for returns or exchanges. Refunds will be credited the full amount less restocking expenses.
Please note: unauthorized returns are not excepted by American Mystique or any of its suppliers.