Merchant Policy

 

AmericanMystique.com Merchant Policy for Customer Exchanges & Returns

 

USA Customers -Can Return & Exchange Using a Return Authorization Number (Read Easy Instructions).

***Christmas Returns have a longer grace period, till*Midnight December 31st* to request a Return Authorization Number.  That way gifts can set under the Tree.  All Purchases between Nov 15th and Dec 15th qualify for this Special Christmas Purchase Return or Exchange Policy.  If other arrangements are needed for any reason or time period regarding any purchase for Christmas, Birthdays, Anniversaries, just let us know.  We will be happy to accommodate your needs.

 

Be sure to have your Online Invoice order Number available on inside you email communication when contacting us.   Include your Online Invoice Order Number, the name of the item you purchased, and contact information necessary for Americanmystique.com to get in touch with you.

Example: INVOICE/ORDER #:       5555 

1)     Even if you don’t like the Product, You can return it.   Just Request a Return Authorization Number, from AmericanMystique.com, within 10 Days from Delivery for any Returns or Exchanges.  A Customer has 10 Days from delivery of his purchase to request a Return Authorization Number for an Exchange in Size, Product, or to Return for Refund. Customer is responsible for shipping expenses for returns and exchanges.

2)     Email Americanmystique@charter.net to request an RA number for an Exchange is Size or Return. Customer must request an RA Number within that 10 Days of delivery unless the Christmas Period is in effect. You can also contact us by phone during normal office hours 9 to 5 Monday through Friday.

3)     Refunds will be subject up to a $15 for restocking fee. Note:  You may want to insure your return.   AmericanMystique.com is not responsible for Carrier lost, misdirected or damaged returns Cost of return shipping is the responsibility of the Customer. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement when the item has been returned and accepted. Customer will receive a copy of that Transaction in their email.

4)     When you Request a Return Authorization Number, please indicate the reason for the return.

5)     Unauthorized Returns bearing No Return Authorizing Number are automatically refused, and sent back to the Sender.  

6)     AmericanMystique.com will only conduct business or grant such a request with the Original Purchaser of the product.

7)     Items that are damaged, altered or abused after deliver to the customer cannot be returned or exchanged.

8)     Refunds will be credited less any Customer Purchased Shipping Fees (Exp. 2nd Day Delivery).  We cannot refund any Purchased Shipping fees.    Insure your return; we cannot be responsible for Carrier lost, misdirected or damaged returns. Cost of return shipping is the responsibility of the Customer.

9)     For all Orders and Shipments: It is the responsibility of the Customer to insure a safe and secure shipment delivery site.

10) CHRISTMAS DELIVERIES ---All Purchases Dating from Midnight-Nov 1st to Midnight-Dec 21st  for Items intended or specifically held as Christmas Presents/Gifts for December 25th, are Granted Special Holiday Exchange for Size and/or Return Considerations Only until Midnight-December 31st.   Items Purchased After the December 21st Date still retain their own 10 Day Receipt clause.  Requests for Exchanges or Returns outside this time frame will ONLY be considered from their NORMAL PURCHASE AND DATE OF DELIVERY RECEIPT.  If you need more time, just contact American Mystique, explain your situation and we will be happy to accommodate your needs.

Some Products are drop-shipped and will be returned to a particular warehouse.   We will inform you at that time how and where to send in your return or exchange. A Valid R. A. Number must be included with your return in order to assure proper credit. All approved Returns must have a Valid Return Authorize Number granted only by AmericanMystique.com.

 

International purchases cannot be returned or exchanged.  All International purchases, including Canadian, are Final.

Notice of Canadian & International Customer Use of Third (3rd) Party Shipping Carrier

Once or if any Item is shipped by original shipping carrier to a 3rd party shipping carrier or company, American Mystique considers that Item(s) purchased - "as Delivered in Full to the Customer".    American Mystique assumes NO RESPONSIBILITY for delivery, loss, theft, or any non-deliverable goods through any and all Third (3rd) Party Shipping Carriers used by the Purchaser.  Such action will be considered by American Mystique as an International purchase and there are no returns for any International or Canadian purchases.  Once any or all items purchases are delivered to another Company or Entity that intends to ship overseas, on behalf of the Customer, to any County other than the United States, American Mystique considers the purchase or item fully delivered to the Customer at that point.  

There are No Returns once a Third Party Shipping Carrier is engaged by the Customer by their own transaction, to take possession of the shipped item or Purchase for additional shipment to any destination outside the Continental United States.  At that point, the Purchase or item bought is considered by American Mystique a "Completed and fulfilled Transaction" and the purchased item the full responsibility of the Purchaser.