When Contacting American Mystique Regarding Any Order,

Please have Your Online Invoice Order Number Available as per the sample shown below.

All Orders Shipped to Customers will require Customer to Sign for Delivery with a photo ID.   This is Required for Customer Protection and Store Protection.  

CHRISTMAS DELIVERIES---All Purchases Dating from Midnight-Nov 15th to Midnight-Dec 21st  for Items intended or specifically held as Christmas Presents/Gifts for December 25th, are Granted Special Holiday Exchange for Size and/or Return Considerations Only until Midnight-December 31st.   No Exceptions from the stated Nov 15th to Dec 21st time period will be granted beyond the  End of Year DEC 31st Date.   Items Purchased After the December 21st Date still retain their own 10 Day Receipt clause.  Requests for Exchanges or Returns outside this time frame will ONLY be considered from their NORMAL PURCHASE AND DATE OF DELIVERY RECEIPT.  If you need more time, just contact American Mystique, explain your situation and we will try to accommodate your needs.

American Mystique always Recommend Normal Ground Rate due to its Fair Cost and Established Reliability.

U.S. CUSTOMERS ONLY

Requests for Product Exchanges or Returns must exclusively be by Email using americanmystique@charter.net   , and within 10 Days of Receipt of Delivery of Merchandise, and using a Proper Online Invoice/Order Number, the Item Purchased, and include Date of Purchase.

Please note that American Mystique will only conduct business or grant such a request with the Original Purchaser of the product.   Requests beyond the 10 Days from Delivery Date are not returnable for refund.   Any and all Refunds or Total Amount Adjustments that might occur will only be granted to the Original purchaser only .   Refunds for any reason only qualify to and/or from actual Price Paid.    Refunding will be from the actual Price credited at time of sale .   No International Returns or Exchanges accepted.  Shipping Fees and/or Charges do not apply to Refunds.  American Mystique reserves all rights to manually review and approve or decline any transaction deemed suspicious or fraudulent.

All EXCHANGES & RETURNS ARE SIMPLE AND

HAVE VERY EASY TO FOLLOW INSTRUCTIONS:

1.  CONTACT AMERICAN MYSTIQUE EXCLUSIVELY BY EMAIL AND RECEIVE DIRECT APPROVAL FROM AMERICAN MYSTIQUE.   (Do not contact Suppliers , they will not allow returns without a proper RA Number from American Mystique only)

You may contact us regarding Return Authorization Numbers by email: americanmystique@charter.net

Include your Invoice/Order Number .  Request a Return Authorization Number and Your Reason: Exchange or Return. Include any contact information you would like, including a phone number where we can contact you as well.  

We will inform you at that time how and where to send in your return or exchange. A Valid R. A. Number must be included with your return in order to assure proper credit.  All approved Returns must have a Valid Return Authorize Number granted only by American Mystique and all returns are subject to a 12% Restocking and Credit Card Re-Accrediting Fee.  Your return must be shipped and received within 14 days from approval (see #4).

2.  PLACE OR WRITE YOUR RETURN AUTHORIZATION NUMBER ON THE TOP OF THE BOX OR WITHIN THE ADDRESS .  If the Return Authorization Number is not visible or present, your return may be rejected and returned to sender. 

3. PACKAGE YOUR RETURN WITH ALL TAGS AND A COPY OF YOUR RECEIPT ALONG WITH A NOTE INSIDE THE  BOX STATING YOUR DESIRE FOR A RETURN OR EXCHANGE AND A RETURN ADDRESS IF NECESSARY.  Be sure to Insure your shipment!  If your shipment should become lost or damaged that is a matter between you and the carrier, so be sure to insure your investment.

4. YOUR RETURN MUST BE RECEIVED WITHIN 14 BUSINESS DAYS OF APPROVAL FOR RETURN OR EXCHANGE.  PLEASE USE 'UPS' OR 'FEDEX' FOR YOUR RETURN AND RETAIN YOUR TRACKING NUMBER. FedEx and UPS 4 to 10 day normal Ground Delivery Rate should suffice for your return shipment.  (Parcel Post is not accepted and will be returned to sender).

Please Note:  After 14 days, if your Return has not been Received or Confirmed by American Mystique, we then assume the Return is not forthcoming and/or has not been shipped. American Mystique is not responsible or liable to or for accepting Returns after the 14 day Return Authorizing Period expires.    If your Return is going to be late, contact American Mystique before the 14 Day Authorizing Period expires.   American Mystique retains full rights in refusing any and all returns beyond the 14 Day Authorized Period expiration date.

If American Mystique should decide to accept a Late-Return and/or an Un-Authorized and/or Arbitrary Return from any Customer or Purchaser, the original Purchaser may or can be subject to a 25% RE-Stocking and Re-Accrediting Fee.  Arbitrary or Randomly sent Exchanges or Returns  without first being assigned an Authorization Code  are not accepted!

5.     ANY AND ALL RETURNS AND EXCHANGES that occur without obtaining a 'Return Authorization Code' prior  to shipping or without expressed Approval from American Mystique WILL NOT BE ACCEPTED by American Mystique and/or it's Manufacturers and Distributors.   (UPDATED JAN 8TH, 2006)

ALL Return Authorizations issued by American Mystique are only valid for 14 Business Days.   Any Return Merchandise must be 1) Shipped & 2) Return and Exchanged Merchandise Must Be Received within 14 Business Days .  American Mystique will not honor Returns or Exchanges beyond that time limit.